I had the pleasure of working with Wayne as my salesperson. With his experience, he was able to guide me along during the process, offer suggestions, while being transparent & not pushy -- something you don't typically see with sales people anymore. Originally looking for laminate wood, Wayne suggested I take a look at the vinyl selection. He proceeded to ask me about details about my house and my household. He also asked why do I want the change, & what I'm looking to improve and avoid.
My wants were: gray color, wood-like appearance, easy to maintain, scratch resistant. Knowing all of this, Wayne recommended LVT because it checked all of my boxes & added waterproofing -- which I never considered and should because of flooding here. I looked at several manufacturers as Wayne guided me through their selections. During the entire process, he was forthright with the numbers as we moved to the pricier materials.
I picked out a couple shades & Wayne suggested to take the samples home and look at them in various areas of the house in natural daylight and at night to get a feel for how it would look -- this was a genius move. I originally took three & left the maybe. Wayne suggested I take it anyways. To my chagrin, the last one was the color I picked -- super gray. All of the other ones were too dark of a contrast & didn't look right in my house. He told me "as soon as you lay them down, you'll know which one you like." He was 100% correct.
The next day, I returned the samples and asked for a formal quote. Wayne showed up on time & was cognizant of the fact I mentioned my elderly parents live with me, by wearing a mask the entire time he was measuring. He made it clear he would love my business, but also wanted me to be 100% happy as this was a big investment.
Sales Process
My quote consisted of moving most furniture (big items are listed in the contact as not included -- safes, pianos, etc.), pulling up all the carpeted areas, leveling (floating) the floor, install LVT, install transition pieces, install quarter round redo staircase, minor clean up after.
The biggest questions: did I want white or color matched quarter round & white or color matched risers. I asked for the cost of both, and Wayne (expertise again) recommended doing white quarter round & white risers. He said the color matched would be a couple hundred more, but white was the way to go. He was so confident, he backed it up by offering to color match on his dime if I didn't like the white. That made me confident.
I came in the following week prepared to make a deal & slid my counter-offer to Wayne. He started making some phone calls to get some approvals. As we waited, Wayne was forthright & let me know that there would be an additional charge for each bag of float. I fought back asking for an all-inclusive quote. He explained that they only charge for the number of bags used after the fact. He and the owner have seen other companies over charge for bags not used & did not want to operate in that manner.
Everyone's big concern is: who is going to be in my house. they are fully licensed and insured.
Delivery
I have 3900 sq.ft. Ramon was the lead; Raul his helper. Ramon s was going to try to finish in four days. Shortly after Wayne arrived to make sure everything was clear with the instructions. Let me tell you: these guys are efficient & pay attention to detail.
They finished in four days. Only one piece of quarter round that needed to be addressed-- nothing major at all. Every room they finished, they vacuumed and wiped the floor down before moving the furniture back in. I cannot rave enough about the professionalism and hard work of this duo. On completion, they showed me all the bags of float they used & asked me to initial on the PO acknowledging the 10 bags of float. Hats off to Ramon. This guy is a master at this craft. He hand-painted the transition pieces.
If I ever do floors again, I will go to Wayne at Grand Floors and more & request Ramon for my installer.